Privacy & Cookie Policy

This privacy & cookie policy ("policy") will help you understand how Cosmos Care Group Limited ("us", "we", "our") uses and protects the data you provide to us when you visit and use ("website", "service").

We reserve the right to change this policy at any given time. You may access to if you want to make sure that you are up to date with the latest changes.

What User Data We Collect

When you visit the website, we may collect the following data:

  • Your IP address.

  • Data profile regarding your online behavior on our website.

  • Other information such as interests and preferences.

  • Your personal and contact information including your name, phone number, email address, mailing address, your payment details including credit card number

Why We Collect Your Personal Data

We are collecting your data for several reasons:

  • To better understand your needs.

  • To improve our services and products.

  • To send you promotional emails containing the information we think you will find interesting.

  • To contact you to fill out surveys and participate in other types of market research.

  • To customize our website according to your online behavior and personal preferences.

  • To facilitate your purchase and provide services you request.

We May Transfer of Your Personal Data

We may transfer, grant access to or share your personal data with:

  1. a) Cosmos Care Group Limited or any member of its group companies or affiliates, whether located within or outside of Hong Kong SAR (together the “Cosmos Care Group”);

  2. b) any of Cosmos Care Group Limited’s or Cosmos Care Group Limited member’s third-party service providers or agents who provides payment, e-commerce, data storage, IT, research, profiling, analytics, marketing, call centre, administrative and any other services which support the business operation of Cosmos Care Group Limited or any Cosmos Care Group Limited member;

  3. c) in relation to payment for your purchase of our goods and/or services, credit reference agencies, credit, debit and/or charge card companies and/or banks; and

  4. d) social media platform providers 

We May Use of Your Personal Data for Direct Marketing 

We will not lease, sell or distribute your personal data to any third parties, unless we have your permission. We might do so if the law forces us. Your personal data will be used when we need to send you promotional materials if you agree to this privacy policy.

Links to Other Website

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

User Review, Photo and Video Review Submissions

By submitting user review, photo and video review to Cosmos Care Group, you agree for the content to be used by Cosmos Care Group as part of internal or external marketing promotion. The content may be used in whole or in part in advertising, marketing, on our website, in emails, on our social channels or additional channels and platforms. If you wish not to be used on any of these, please contact Cosmos Care Group at time of submission to be excluded from any specific channel.

Our Cookie Policy 

We use cookies to enhance your browsing experience, observe your browsing behaviour on our website and consolidate relevant data in order to provide you with more effective services. If you wish to change your cookie settings, you can configure the browser settings on your computers or devices to block cookies or delete downloaded cookies at any time. Please note that blocking cookies may cause some features of our website not working effectively and affect your browsing experience.

Your Rights and Contact Us

You have the right to request access to or correction of information held by us about you. If you wish to access or correct your personal information, unsubscribe from direct marketing or other general enquiries, please contact us at