Frequently Asked Questions
We are here to help! Please find detailed instructions below on how to use our products effectively:
We hope these instructions help you effectively use our products. Should you have any further questions or need clarification, please feel free to contact us.
Thank you for your interest in trying our products. We have physical retail locations where you can experience and purchase our products in Hong Kong:
52 Gage Street, central, Hong Kong
Opening Hours: THU-MON
The Chaless: Wellness and Beauty Spa
G/F. 16 Aberdeen St. Central Hongkong
Within Hong Kong & Macau
- HKD30 delivery fee per order.
- Free shipping on orders above HKD500.
International Shipping (To Malaysia, Philippines, Singapore, Taiwan, Thailand)
- HKD50 (or equivalent in selected currency) delivery fee per order.
International Shipping (To Australia, Canada, United Kingdom, United States)
- HKD350 (or equivalent in selected currency) delivery fee per order.
- Hong Kong in 2-4 business days
- Asia Pacific in 5-7 business days
- Other countries 7-20 business days.
All deliveries will come with a tracking number.
At CARY, we value your patronage as a customer and therefore understand the importance of your 100% satisfaction. In the event you would like to return your purchase, we offer the following policies for returns and exchanges:
- Returns and exchanges are accepted for defective or incorrect items, valid within 30 days from the date of purchase.
- The item(s) being returned or exchanged must be unused, unopened, and in its original packaging. If the item(s) have been opened or used, we reserve the right to refuse the return or exchange.
- Please note we may kindly ask for a provided photograph for reasons regarding quality control.
- International returns and exchanges are accepted. However, shipping costs and other expenses related to returning order items purchased will not be included or reimbursed.
- To initiate a return or exchange, please contact our customer service team at firstname.lastname@example.org. We will provide instructions on how to return the item(s).
- If you made your purchase through a partnered retail location, please follow the returns and exchange policy of the relevant retailer. Please do not return the item(s) directly to us.
- In any case of dispute, Cosmos Care Group Limited reserves the right to the final decision.
Thank you for shopping with us and choosing CARY. If you have any questions or would like to leave us feedback, please do not hesitate to contact our customer service team at email@example.com.
As the buyer, please note that you are responsible for any applicable import taxes, customs duties, and fees. We do not collect or prepay these charges. We recommend contacting your local customs office for specific information and guidelines.
Meet.cary is a subsidiary brand of Cosmos Care Group Limited.