FAQ

When will I receive my order?

For deliveries to Hong Kong, Macau, Taiwan and China, you can expect to receive your order within 3-4 business days from your order date.

For international orders, delivery times may be longer than usual due to current COVID-19 situation, so please allow at least 7-10 business days from your order date.

All deliveries will come with a tracking number.

Share details about your shipping policies, item returns, or customer service.

DISCLAIMER:

The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. The products listed on this website are not registered under the Pharmacy and Poisons Ordinance or the Chinese Medicine Ordinance. Any claims made for it have not been subject to evaluation for such registration. The products are not intended to diagnose, treat, cure or prevent any diseases. Do patch testing before use and always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. 

Botanic Pretti5 (‘the Company’) shall not be responsible for the contents or product descriptions of the Company’s products provided by a Third Party. All information of the Company and products shall be subject to the Company’s official websites. By accessing and using this website, you accept and agree to the Privacy Policy and Terms and Conditions of the website.